Refund and Returns Policy

1. Overview

At IE777 Demo Retail, we want customers to shop with confidence. This Refund and Returns Policy explains when a product may qualify for cancellation, return, replacement, exchange or refund.

Our standard return period is 30 days from the date of delivery for eligible products.

If more than 30 days have passed since delivery, we may not be able to accept a standard return. However, you may still be entitled to assistance under an applicable manufacturer’s warranty or Indian consumer protection law.

Certain products may have different return conditions because of their category, condition, installation requirements or manufacturer restrictions. Any product-specific return terms will be shown on the relevant product page.

Nothing in this policy limits any rights available to consumers under applicable Indian law.

2. Return Eligibility

For a standard return, the product should normally:

Be returned within 30 days from the date of delivery.
Be unused or used only as reasonably necessary to inspect the product.
Be in substantially the same condition in which it was received.
Be returned in its original packaging where available.
Include all manuals, cables, chargers, accessories, warranty cards and promotional items.
Include the original invoice, order confirmation or other proof of purchase.
Have an intact serial number, IMEI number, barcode and product label.
Be securely packed to prevent damage during return shipping.

A product may not qualify for a change-of-mind return if it has been installed, activated, registered, altered, damaged or used beyond what is reasonably necessary to inspect it.

These conditions do not prevent customers from requesting assistance for products that are defective, damaged, incorrect, counterfeit, incomplete or materially different from their description.

3. Damaged, Defective or Incorrect Products

Please contact us as soon as possible if you receive a product that is:

Damaged during delivery.
Defective or not functioning correctly.
Different from the product you ordered.
Missing essential components or accessories.
Counterfeit or suspected to be counterfeit.
Materially different from the description or images shown on the website.
Delivered in a visibly tampered package.

Please provide:

Your order number.
A description of the problem.
Clear photographs of the product and packaging.
A video showing the issue, where available.
A photograph of the serial number or IMEI number, where applicable.

An unboxing video may help us investigate delivery damage, missing accessories or an incorrect product. However, an unboxing video is not the only type of evidence we may consider.

After reviewing the request, we may offer one or more of the following:

Product replacement.
Repair through an authorised service centre.
Return and refund.
Supply of missing parts or accessories.
Another suitable resolution agreed with the customer.

Where the issue was caused by IE777 Demo Retail, the seller or the delivery process, eligible return shipping charges will be covered by us.

4. Change-of-Mind Returns

Eligible products may be returned within the applicable return period where the customer has changed their mind, provided that:

The product is unused and undamaged.
The product has not been activated or registered.
The original packaging and accessories are complete.
The product is not listed as non-returnable.
The return request is approved before the product is sent back.

For approved change-of-mind returns:

The customer may be responsible for return shipping charges.
Original delivery or installation charges may not be refundable.
A restocking deduction may apply if clearly disclosed before the return is approved.
The product must pass inspection before a refund is issued.

5. Non-Returnable Products

The following products are generally not eligible for change-of-mind returns:

Downloadable software and digital products.
Activated software, digital licence keys and subscription codes.
Gift cards and digital vouchers.
Personalised, engraved or customised products.
Opened personal-care or hygiene-related products.
Consumable products after opening or use.
Printer cartridges, ink, toner and similar consumables after opening.
Earphones, earbuds and wearable products after use, where hygiene restrictions apply.
Products damaged by misuse, negligence, accidents or improper storage.
Products damaged by voltage fluctuations or unsuitable electrical connections.
Products installed or repaired by an unauthorised person.
Products that have been altered or modified.
Products with removed, altered or unreadable serial numbers or IMEI numbers.
Products returned without essential parts or accessories.
Clearance products specifically marked as non-returnable.
Products made according to a customer’s individual specifications.

These exclusions do not apply where a product is defective, damaged, incorrect, counterfeit, incomplete or materially different from its description.

6. Smartphones, Laptops and Electronic Devices

Before returning a smartphone, laptop, tablet, computer, smartwatch or other electronic device, you must:

Back up any important data.
Remove personal files and information.
Sign out of all accounts.
Remove passwords, PINs and screen locks.
Disable device-tracking and activation-lock features.
Remove SIM cards and memory cards.
Restore the device to factory settings where possible.

IE777 Demo Retail is not responsible for personal data left on a returned device.

A returned electronic device may be rejected if:

The serial number or IMEI does not match the original order.
The device contains an activation lock.
The device has been rooted, jailbroken or unauthorised software has been installed.
The device shows physical, liquid or accidental damage not present at delivery.
Original accessories or components are missing.

7. Large Appliances and Installed Products

Large appliances and products requiring installation may include refrigerators, washing machines, air conditioners, televisions, water purifiers, kitchen chimneys and similar products.

Before ordering, customers should verify:

Product dimensions.
Doorway, lift and staircase access.
Required electrical connections.
Plumbing or ventilation requirements.
Installation charges.
Compatibility with the intended installation area.

A large appliance may not qualify for a change-of-mind return after installation has been completed.

However, a damaged, defective, incorrect or materially misdescribed appliance may still qualify for inspection, repair, replacement, return or refund.

Do not install or operate a visibly damaged product. Contact customer support immediately.

8. Return Request Process

To request a return, replacement or refund:

Contact our customer support team within the applicable return period.
Provide your order number and the reason for your request.
Submit photographs, videos or other supporting information where relevant.
Wait for the return request to be reviewed.
Follow the return instructions provided by our support team.
Do not send the product back before receiving return authorisation.

Unauthorised returns may be delayed, rejected or returned to the sender.

9. Return Authorisation

If your return request is approved, we will provide:

A return authorisation or reference number.
The applicable return address.
Packaging instructions.
Collection or shipping instructions.
Information about applicable return charges.

The return authorisation should be included with the returned product where requested.

Approval of a return request does not automatically guarantee a refund. The product must first be received and inspected.

10. Return Packaging

Products must be packed securely to prevent damage during transportation.

Where possible, use:

The original product box.
Protective inserts.
Outer shipping packaging.
Bubble wrap or other protective material.
Tamper-resistant sealing.

Do not attach shipping labels directly to the original retail product box unless instructed to do so.

The customer may be responsible for damage caused by inadequate return packaging where the return was arranged independently.

11. Product Inspection

All returned products are inspected after arrival at our authorised return centre.

The inspection may verify:

Product condition.
Serial number or IMEI number.
Included accessories and parts.
Signs of misuse or accidental damage.
Original packaging.
Activation or registration status.
Reason for return.

We may reject the return or reduce the refundable amount where:

The product has been misused or unnecessarily damaged.
Parts, accessories or promotional items are missing.
The serial number or IMEI does not match the original order.
The product has been modified or repaired without authorisation.
Personal accounts or activation locks have not been removed.
The returned product is different from the product supplied.
The return does not meet the conditions stated in this policy.

We will notify you after the inspection and confirm whether the return, replacement or refund has been approved.

12. Refunds

Once a return has been received, inspected and approved, the refund will normally be initiated within 5–7 business days.

Refunds will normally be issued to the original payment method used for the purchase, including:

UPI.
Credit card.
Debit card.
Net banking.
Supported digital wallets.

The time required for a refund to appear in your account may depend on your bank, card issuer, UPI provider or payment service.

The amount refunded may exclude:

Original delivery charges for an approved change-of-mind return.
Installation charges for completed installation services.
Return shipping charges payable by the customer.
The value of missing accessories or promotional products.
Applicable deductions clearly disclosed and permitted under this policy.

Where the return is caused by a defective, damaged, incorrect, counterfeit or materially misdescribed product, eligible standard delivery and return shipping charges will normally be refunded.

13. Cash on Delivery Refunds

For orders paid using Cash on Delivery, approved refunds may be issued through:

Bank transfer.
UPI transfer.
Another available electronic refund method agreed with the customer.

The customer may be required to provide:

Account holder name.
Bank account number.
IFSC code.
UPI ID.
A cancelled cheque or other account-verification document where reasonably required.

IE777 Demo Retail will never ask for your:

OTP.
UPI PIN.
ATM PIN.
Credit or debit card PIN.
Internet banking password.

Never share these details with customer support, delivery agents or any other person.

14. Late or Missing Refunds

If an approved refund has not appeared within the expected period:

Check your bank account, card statement or payment application again.
Confirm that the payment details supplied were correct.
Contact your bank, card issuer or payment provider.
Allow for any additional processing time required by the payment service.
Contact our customer support team with your order number and refund reference.

15. Replacements

A replacement may be offered where a product is:

Defective.
Damaged.
Incorrect.
Incomplete.
Counterfeit.
Materially different from its description.

Replacements are subject to stock availability.

If the same product is unavailable, we may offer:

A full refund.
A comparable alternative with your consent.
Store credit where accepted by the customer.
Another mutually agreed resolution.

The replacement product will normally be shipped after the returned product has been received and inspected, unless otherwise agreed.

16. Exchanges

Change-of-mind exchanges may be available for eligible unused products.

An exchange may be subject to:

Product availability.
Price differences.
Return shipping charges.
Additional delivery charges.
Inspection of the original product.

If the replacement product costs more, the customer must pay the difference.

If the replacement product costs less, the difference may be refunded to the original payment method or through another approved method.

17. Sale, Discounted and Promotional Products

Sale, discounted and promotional products are subject to the return conditions shown on their product pages.

A product does not automatically lose all return rights merely because it was purchased during a sale.

Customers may still request assistance where a sale product is:

Defective.
Damaged.
Incorrect.
Counterfeit.
Incomplete.
Materially different from its description.

Refunds for promotional products will normally be based on the amount actually paid after discounts.

Where a free product or promotional gift was supplied with the order, it may also need to be returned.

If the promotional product is not returned, its stated value may be deducted from the approved refund where applicable.

18. Bundle and Combo Products

Products purchased as part of a bundle, kit or combo may need to be returned together.

A partial return may not be accepted where:

The bundle was sold at a combined promotional price.
The returned item affects the price of the remaining products.
Accessories or free products formed part of the bundle.

If a partial return is approved, the refund may be recalculated based on the regular price of the products retained by the customer.

19. Order Cancellations

You may request cancellation before the order has been packed or dispatched.

Once the order has been dispatched, cancellation may no longer be possible. You may need to receive the order and submit a return request under this policy.

To request cancellation, contact customer support with your order number.

IE777 Demo Retail may cancel an order where:

The product is unavailable.
Payment verification fails.
The delivery address is incomplete or unsupported.
The order appears fraudulent or unauthorised.
Incorrect pricing or product information was displayed.
Delivery cannot be completed after reasonable attempts.
The customer requests cancellation before dispatch.

If a prepaid order is cancelled by us, the amount paid will be refunded to the original payment method.

20. Delivery Delays

Estimated delivery dates are provided for guidance and may vary because of:

Customer location.
Product availability.
Courier delays.
Weather conditions.
Public holidays.
Natural disasters.
Government restrictions.
Other circumstances outside reasonable control.

If delivery is significantly delayed for reasons not caused by force majeure, contact customer support to request assistance, cancellation or another appropriate resolution.

21. Refused and Undeliverable Orders

An order may be treated as undeliverable where:

The delivery address is incorrect or incomplete.
The customer cannot be contacted.
Delivery is refused without a valid product-related reason.
Required payment is not available for a Cash on Delivery order.
The delivery partner cannot access the location.

Where a prepaid order is returned as undeliverable, reasonable delivery and return-to-origin charges may be deducted from the refund where applicable.

This deduction will not normally apply where the customer refuses delivery because the package is visibly damaged, tampered with or clearly different from the order.

22. Return Shipping Charges

If the return is caused by a product that is defective, damaged, incorrect, counterfeit, incomplete or materially misdescribed, eligible return shipping costs will normally be covered by us.

For approved change-of-mind returns, the customer may be responsible for return shipping charges.

Where the customer arranges return shipping independently:

Use a reliable courier.
Use a trackable shipping service.
Keep the shipping receipt.
Consider insurance for high-value products.
Pack the product securely.

IE777 Demo Retail is not responsible for an independently returned package until it has been received at the authorised return centre.

23. Return Address

Approved returns must be sent only to the address provided in the return authorisation.

For testing purposes, our virtual return address is:

IE777 Demo Retail – Returns Department
Office 305, Sample Trade Centre
24 Example Road, Connaught Place
New Delhi, Delhi 110001
India

Returns Email: [email protected]
Returns Phone: +91 11 4000 0002

Do not send products to this address without first obtaining return authorisation.

24. Warranty Claims

Manufacturer warranty coverage is separate from the return period provided under this policy.

Warranty duration, conditions and service availability may vary according to:

Product category.
Brand.
Model.
Seller.
Manufacturer.

After the standard return period has ended, eligible defects may need to be handled directly by the manufacturer or an authorised service centre.

Warranty coverage may not apply to:

Accidental damage.
Physical damage.
Liquid damage.
Voltage fluctuation damage.
Improper installation.
Improper maintenance.
Unauthorised repairs or modifications.
Normal wear and tear.
Damage caused by use contrary to the manufacturer’s instructions.
Loss of data or software-related issues not caused by a manufacturing defect.

The applicable manufacturer’s warranty terms will govern each warranty claim.

25. Installation Services

Installation may be provided by:

The manufacturer.
An authorised service provider.
A third-party installation partner.

Installation charges and conditions may vary by product and location.

Customers should not arrange unauthorised installation where doing so may affect the product warranty.

If installation damage is caused by an authorised installation provider, contact customer support promptly with photographs and service details.

26. Personal Data on Returned Devices

Customers are responsible for removing personal information from returned electronic devices.

This includes:

Photographs.
Videos.
Contacts.
Messages.
Documents.
Saved passwords.
Banking applications.
SIM cards.
Memory cards.
Cloud accounts.
Device-tracking services.

IE777 Demo Retail may erase data from returned devices during inspection, repair or refurbishment.

We cannot guarantee the recovery, confidentiality or preservation of data left on a returned device.

27. Fraudulent or Abusive Returns

We may refuse, restrict or investigate a return where there is evidence of:

Product switching.
Serial number or IMEI mismatch.
Returning counterfeit or different products.
Repeated misuse of return services.
Intentional product damage.
False claims.
Unauthorised payment activity.
Abuse of promotional offers.

This section will not be used to deny genuine consumer complaints.

28. Customer Support

For questions about returns, replacements, cancellations or refunds, contact:

Company: IE777 Demo Retail
Customer Support Email: [email protected]
Returns Email: [email protected]
Customer Support Phone: +91 11 4000 0000
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

When contacting support, provide your order number and a clear explanation of the issue.

29. Grievance Officer

For unresolved consumer complaints, contact our Grievance Officer:

Name: Rohan Mehta
Designation: Grievance Officer
Company: IE777 Demo Retail
Email: [email protected]
Phone: +91 11 4000 0001
Address: Office 305, Sample Trade Centre, 24 Example Road, Connaught Place, New Delhi, Delhi 110001, India

Consumer complaints will be acknowledged within 48 hours of receipt and will be addressed within one month from the date of receipt.

30. National Consumer Helpline

Customers may also approach the Government of India’s National Consumer Helpline where appropriate.

The National Consumer Helpline accepts consumer grievances through its official portal and helpline numbers 1915 and 1800-11-4000.

31. Policy Updates

IE777 Demo Retail may update this Refund and Returns Policy to reflect changes in:

Products and services.
Operational procedures.
Payment methods.
Delivery arrangements.
Applicable requirements.

The updated version will be published on this page with a revised effective date.

Changes will not unfairly reduce rights relating to orders already placed before the updated policy became effective.

32. Contact Us

For questions related to refunds and returns:

IE777 Demo Retail
Office 305, Sample Trade Centre
24 Example Road, Connaught Place
New Delhi, Delhi 110001
India

Email: [email protected]
Returns Email: [email protected]
Phone: +91 11 4000 0000
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST